Terms and Conditions

We provide a wide-range of services to keep your pack supported with your training and ongoing pet care, please visit chevrondogtraining.com to browse our services.

Please read our Terms & Conditions carefully before registering your agreement via the link in your email. Contact us at hello@chevrondogtraining with any questions or to inform us of any changes and negotiations to this agreement.

We look forward to working with you and your pack!

Founder & Head Trainer Ryan.

When training with you and your dog, CDT takes reasonable steps to prevent risk or injuries, however training is open to uncontrollable determinants. CDT notes that participants take part in training at their own risk and will not hold CDT or its employees liable for any injury, loss or damage suffered due to participating in training or other service. CDT is not responsible for any injury, illness, ticks, bites, allergies or death. CDT also holds no liability when supervising training sessions and for training outside your session or service. By registering to participate in CDT sessions, you agree that you are fit and able to participate in the activity. In the event of an emergency with your dog, our staff reserve the right to take your dog to the nearest available vet, CDT is not liable for any vet costs.

Chevron Dog Training places health first and training second. If it is deemed that your dog is not fit for training, the appointment may be allowed once a veterinary assessment is completed. Where veterinary or emergency treatment is required, your package will be placed on hold (waiting lists may apply). Chevron Dog Training is not liable for any veterinary costs incurred whilst in our care; by registering your agreement, you acknowledge that you are your dog's owner and are responsible for all costs associated with your vet or a vet who may need to be engaged by our CDT team to ensure the health, safety and wellbeing of your dog.

Chevron Dog Training primarily offers services to clients situated in Gerringong, Berry, Kiama, Jamberoo, Shellharbour and North Nowra as our usual place of business. A limited number of appointments and services are available outside these areas at the Head Trainer's discretion but cannot be guaranteed and may incur a travel fee per service. Service fees are not standardised and depend upon location, package duration, session duration and service and level of trainer required to address presenting issues in your dog, e.g. aggression.

The expertise of CDT staff informs recommended services and training sessions; it is strongly discouraged to alter these recommendations as it may cause significant disruption to training and could pose a risk to you, your dog and your pack.

Training requires consistency to counter condition problem behaviours, develop new pathways for dogs, improve owner skills, maintain effectiveness, and achieve the best results with CDT. ‘We can only control what we can control, not what others do’. Further training sessions may be required beyond the package recommendation, depending upon the environment, dog learning capacity and, more importantly, pack consistency.

To secure your time slot for a Training Package, you must deposit $150 to Chevron Dog Training via EFT. The $250 deposit will be deducted from the total cost of your Training Package. If you do not secure your Training Package slot within 48hrs, we cannot guarantee the availability prescribed in your quote. Please be quick, our services are in high demand!

Consistency is critical in dog training. If you cannot attend a training session, the session will be replaced with a Trainer Walk. This will ensure consistency and practice time for your dog to achieve optimum results from training. In particular circumstances, you may request a rescheduled appointment; the concluding week of the package may be delayed depending upon availability. Rescheduling an appointment cannot be guaranteed due to the high demand for our services. If you cannot attend a session or would like to request a rescheduled appointment (at the Head Trainer's discretion), you must; Communicate with CDT staff with a minimum of 24 hours' notice; failure to do so will result in the loss of the session.

Refund Policy ‍Refund Policy for Sale of Services in Compliance with Australian Consumer Law
Overview : At Chevron Dog Training, we are committed to providing high-quality services to our customers.
This Refund Policy outlines our approach to refunds and is designed to comply with the Australian Consumer Law (ACL)

Scope: This policy applies to the sale of services by Chevron Dog Training.

Consumer Guarantees:
Under the ACL, consumers have the right to guarantees regarding the services they purchase. These guarantees include that services must be:
• Provided with due care and skill.
• Fit for the purpose the consumer has disclosed.
• Provided within a reasonable time, where no time is agreed. If services do not meet these guarantees, consumers may be entitled to a refund or compensation.

4. Circumstances for Refund:
We will provide a refund under the following circumstances:
• The services provided do not meet the consumer guarantees outlined in the ACL.
• We are unable to remedy a major failure in the services within a reasonable time.
• The consumer has a right to cancel the services under the ACL.

5. How to Request a Refund:
Customers must submit a refund request within a reasonable time frame from the date they become aware of the issue.
Refund requests can be submitted by [contacting our customer support team / using the contact form on our website / emailing us at hello@chevrondogtraining.com
To process a refund request, we may require the following information:
• Proof of purchase (e.g., receipt or order confirmation).
• A detailed description of the issue with the services.

6. Refund Process:
Once we receive a refund request, we will assess the situation and respond within a reasonable time frame. If the request is valid, we will issue a refund using the same payment method used for the original purchase.

7. No Refund in Certain Circumstances:
Refunds will not be provided if:
• The customer simply changes their mind.
• The customer knew about the issue before purchasing the services.
• The service fault is due to the customer's misuse or negligence.

8. Contact Information:
If you have any questions about our refund policy or wish to submit a refund request, please contact us at hello@chevrondogtraining.com

9. Changes to this Policy:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.This Refund Policy was last updated on 27th January 2024.

Consistency is critical in dog training. If you need to cancel a service (Structured Walk, DDO, Pet Sit Feed & Routine etc.) In particular circumstances, you may request a rescheduled appointment; the concluding week of the package may be delayed depending upon availability. Rescheduling an appointment cannot be guaranteed due to the high demand for our services. If you cannot attend a session or would like to request a rescheduled appointment (at the Head Trainer's discretion), you must; Communicate with CDT staff with a minimum of 24 hours' notice; failure to do so will result in the loss of service with service fee payable.

CDT operates at limited capacity on NSW recognized Public Holidays, your service or training package will be rescheduled if your session falls on a public holiday. The session will be scheduled in the following week, or if taking place on a Public Holiday at CDT discretion, will incur an additional fee for services.

For all services, training, or replacement Trainer Walks we need to access your dog. Our team will attend your property for collection and drop off within the specified window of collection. You are required to provide a detailed description including access codes, information on failing locks etc. prior to engaging our services. If we are unable to access your dog, we will make two attempts to contact you within 10-minutes. If we cannot reach you, or an emergency contact you must pay the full service fee. If we are later required to attend your property, this will be charged with a second call out fee depending on service and location. Chevron Dog Training staff will secure your property upon entry and exit. We are not liable for any instances where your property becomes insecure.

Prior to departure, you must complete a detailed Pet Sit Onboarding form and agreement. Our staff will attend your property for collection and drop off notifying you of pick-up and drop off times where required. This may include at the commencement and end date of your Pet Sit where appropriate. You are required to provide a detailed description including access codes, information on failing locks etc. prior to engaging our services. If we are unable to access your dog, we will make two attempts to contact you within 10-minutes. If we cannot reach you, or an emergency contact you must pay the full service fee. If we are later required to attend your property, this will be charged with a second call out fee.

Our amazing team are here to help, however, please do not contact our staff members privately or via their personal devices. Chevron Dog Training has personal information and data protection policies to ensure our clients details are correctly stored. Our Chevron Staff do not provide services related to any Pet or Dog care outside of Chevron Dog Training. Please communicate with our staff with respect.

1. Purpose and Scope
This Property Access Policy outlines the procedures and guidelines for accessing private or public properties for the purpose of collecting dogs. It is the objective of this policy to ensure that all property access activities are carried out in a safe, legal, and respectful manner, while safeguarding the welfare of the animals and adhering to relevant local and national laws and regulations.
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2. Legal Compliance
‍Chevron Dog Training is committed to complying with all applicable local, state, and federal laws and regulations governing the collection of dogs. This includes adherence to animal welfare laws, trespassing laws, and other relevant statutes. All staff members and contractors involved in dog collection activities will be trained and educated on these laws and regulations.

3. Access – Procedures
3.1. Identification and Authorization Before accessing a property for dog collection, a clear identification process will be followed to verify the legitimacy of the collection request. Authorization to access the property will be granted based on the nature of the collection, such as stray, abandoned, or at-risk dogs.
3.2. Notification Whenever possible, property owners or occupants will be notified in advance of the intention to access the property for dog collection. This notification should include information about the purpose of the visit, the organization's contact details, and the relevant legal basis for access.
3.3. Warrant and Legal Authority In cases where access is required without the property owner's consent, Chevron Dog Training will ensure it has obtained a valid warrant or legal authority as prescribed by law.
3.4. Respectful Conduct All employees and contractors involved in property access for dog collection will conduct themselves professionally, treating property owners or occupants with respect and courtesy. Unauthorized entry, intimidation, or any form of abusive behavior is strictly prohibited.

Animal Welfare and Safety
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The welfare and safety of the dogs being collected are of paramount importance. Dogs will be handled with care, and appropriate safety measures will be taken to prevent injury to both the animals and the collection team. Property Damage Chevron Dog Training is committed to minimizing any damage to the property during the collection process. Any accidental damage or disruption will be reported to the property owner or occupant, and efforts will be made to rectify such damage. Records and Documentation Accurate records of all property access activities will be maintained, including the date, time, location, and the nature of the collection.

Photographs or video documentation may also be collected, as needed, for record-keeping and to ensure transparency. Reporting Any issues or disputes arising from property access for dog collection will be reported to the relevant authorities, as required by law, and resolved through legal means when necessary. Training and Education All employees and contractors involved in property access for dog collection will receive training on this policy, relevant laws and regulations, and animal welfare principles.

Regular updates and refresher training will be provided to ensure continued compliance.

Review and Accountability
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This Property Access Policy will be periodically reviewed to ensure its continued effectiveness and compliance with legal requirements. The [Designated Department/Individual] is responsible for overseeing and enforcing this policy. Contact Information Property owners, occupants, or concerned individuals can contact Chevron Dog Training for inquiries or concerns regarding property access for dog collection at hello@chevrondogtraining.com

This Property Access Policy has been approved by Chevron Dog Training management and is effective as of your agreement All employees and contractors are expected to adhere to the principles and procedures outlined in this policy when accessing properties for dog collection.

1. Purpose and Scope
This Debt Collection Policy outlines the procedures and guidelines for debt collection actions conducted by Chevron Dog Training. It is the objective of this policy to ensure that all debt collection activities are carried out in a legal, ethical, and professional manner while safeguarding the interests of both the organization and its debtors.
2. Legal Compliance Chevron Dog Training is committed to complying with all applicable local, state, and federal laws and regulations governing debt collection activities, including but not limited to the Fair Debt Collection Practices Act (FDCPA) and any relevant state laws. All staff members involved in debt collection activities will be trained and educated on these laws and regulations.
3. Debt Collection Procedures
3.1. Early Communication Upon the identification of a debt, Chevron Dog Training will make reasonable efforts to contact the debtor promptly. The initial contact will include written communication outlining the amount owed, the nature of the debt, and information on how to dispute the debt.
3.2. Verification of Debt Upon request from the debtor, Chevron Dog Training will provide a written verification of the debt's validity, including details of the original creditor and the amount owed.
3.3. Respectful and Professional Conduct All employees involved in debt collection will conduct themselves professionally, treating debtors with respect and fairness. Harassment, intimidation, or abusive behavior is strictly prohibited.
3.4. Privacy and Confidentiality All debt collection activities will adhere to strict privacy and confidentiality standards. Personal information of the debtor will only be disclosed to authorized individuals within the organization and as required by law.
3.5. Negotiation and Settlement. Chevron Dog Training is open to reasonable negotiations and settlements with debtors when appropriate. Any agreements reached will be documented in writing, and all parties involved will be informed of the agreed-upon terms.
3.6. Reporting to Credit Bureaus If necessary, Chevron Dog Training may report the debt to credit reporting agencies. This will be done in compliance with applicable regulations, and the debtor will be notified before reporting takes place.
3.7. Legal Action If all reasonable attempts to collect the debt have been exhausted, Chevron Dog Training may initiate legal proceedings. Legal action will only be taken after careful consideration and in accordance with the law. Training and Education All employees involved in debt collection will receive training on this policy and relevant laws and regulations. Regular updates and refresher training will be provided to ensure continued compliance.

Record Keeping
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Chevron Dog Training will maintain accurate records of all debt collection activities, including communication logs, payments, and any relevant documentation. These records will be retained in accordance with applicable legal requirements. Review and Accountability This Debt Collection Policy will be periodically reviewed to ensure its continued effectiveness and compliance with legal requirements. The [Designated Department/Individual] is responsible for overseeing and enforcing this policy.

Contact Information
Debtors can contact Chevron Dog Training for inquiries, disputes, or requests regarding their debts at the Australian Competition and Consumer Commission. This Debt Collection Policy has been approved by Chevron Dog Training’s management and is effective as of the date of your agreement. All employees are expected to adhere to the principles and procedures outlined in this policy when conducting debt collection actions on behalf of the organization. Chevron Dog Training encourages open communication and cooperation to resolve debts in a fair and respectful manner.

I hereby grant permission to the rights of my image, and images of my dog, to be recorded on audio or video tape without payment or any other consideration. I understand that my and my dogs image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my dogs image or recording. I also understand that this material may be used in promotional materials within an unrestricted geographic area. Photographic, audio or video recordings may be used for the following purposes: marketing collateal social media posts print and online publication

By agreeing to the Terms & Conditions outlined in this release I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public. I will be consulted about the use of the photographs or video recording for any purpose other than those listed above. There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed. This release applies to photographic, audio or video recordings collected as part of the sessions listed on this document only.

Terms & Conditions

I acknowledge that I have completely read and fully understand the above release and agree to be bound thereby. I hereby release any and all claims against any person or organization utilizing this material. We do not publish photographs of people under the age of 18 without consent from a parent or guardian. If you do not wish you or your dog to be filmed or photographed you must inform us in writing to hello@chevrondogtraing.com.

Chevron Dog Training (CDT hereafter) values and respects the privacy of the people we deal with. CDT is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. What personal information do we collect? The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include: · client Name · dog Name · mailing or street address; date of birth; email address; phone number, access codes for your property, medical information related to your dog.

We do not collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?
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We collect your personal information directly from you when you: interact with us over the phone; interact with us in person; interact with us online; participate in surveys or questionnaires; attend a Chevron Dog Training event; subscribe to our mailing list; apply for a position with us as an employee, contractor or volunteer.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources.

We collect your personal information from these third parties for business operations only. How do we use your personal information? We use personal information for many purposes in connection with our functions and activities, including the following purposes: · provide you with information or services that you request from us; · deliver to you a more personalised experience and service offering; · improve the quality of the services we offer; · internal administrative purposes; · marketing and research purposes; Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: our third party service providers (for example, our IT providers); our marketing providers; our professional services advisors.

Transfer of personal information overseas
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Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: · you have given us your consent to disclose personal information to that third party; or · we reasonably believe that: the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and the law or binding scheme can be enforced; or the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?
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Chevron Dog Training will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: having a robust physical security of our premises and databases / records; taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; having technological measures in place (for example, anti-virus software, fire walls) Collecting personal information from third parties We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties for business operations only.
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How do we use your personal information?
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We use personal information for many purposes in connection with our functions and activities, including the following purposes: · provide you with information or services that you request from us; · deliver to you a more personalised experience and service offering; · improve the quality of the services we offer; internal administrative purposes; marketing and research purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: our third party service providers (for example, our IT providers); our marketing providers; our professional services advisors.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: · you have given us your consent to disclose personal information to that third party; or · we reasonably believe that: o the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and o the law or binding scheme can be enforced; or · the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

Chevron Dog Training will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: · having a robust physical security of our premises and databases / records; · taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; · having technological measures in place (for example, anti-virus software, fire walls)

Online activity
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Cookies The CDT website uses cookies.
A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the CDT website(s). We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]

Direct marketing
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We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).

You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].
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In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).] Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. How to access and correct your personal information CDT will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days. We will deal with such a request by following the procedure outlined below: email to; hello@chevrondogtraining,com including relevant dates, information and contact information Links to third party sites CDT website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website.

Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how CDT handles, processes or manages your personal information, please contact hello@chevrondogtraining.com. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 14 days for CDT to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with CDT’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us
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If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: Email: hello@chevrondogtraining.com